If your company is concerned with customer response time you will measure scheduling effectiveness in terms of:
A) job reject rates
B) job profit ratio
C) response time
D) input time
E) makespan

Question

Quizplus · Accepted Answer

Customer response time is closely tied to scheduling effectiveness, as timely delivery of products and services is crucial for customer satisfaction. Therefore, measuring scheduling effectiveness in terms of response time would be the most relevant metric for a company concerned with customer response time. Job reject rates, job profit ratio, input time, and makespan may all be useful metrics for other areas of business management, but they are not directly related to scheduling effectiveness for the purpose of customer response time.

If Your Company Is Concerned with Customer Response Time You