Western Manufacturing has a strategic objective to become the highest quality manufacturer in its industry. Which of the following measures would best monitor progress toward this objective?

Question

Quizplus · Accepted Answer

The defect rate per 100 units produced is the best measure to monitor progress toward becoming the highest quality manufacturer. This measure reflects the number of defects per unit produced, which directly impacts the quality of the product. The lower the defect rate, the higher the quality of the product. Customer satisfaction ratings could also be useful, but they are influenced by many factors beyond quality, such as price, delivery speed, and customer service. The number of defective units produced is too narrow of a measure, as it does not consider the number of units produced overall. Employee training in quality control is important but does not directly measure progress toward becoming the highest quality manufacturer.

Western Manufacturing Has a Strategic Objective to Become the Highest