The customer perspective analyzes:

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The customer perspective analyzes the role that customers play in an organization's success. This perspective focuses on understanding and meeting the needs and expectations of customers in order to ensure their satisfaction and loyalty, which ultimately leads to business success. It includes metrics such as customer satisfaction, customer retention, and customer acquisition. Option A relates to the financial perspective, option B relates to the learning and growth perspective, and option D relates to the internal business process perspective.

The Customer Perspective Analyzes