Bad Debt Collections is in the process of developing a balanced scorecard. Its clients are small local businesses. The company receives a percentage of all bad debts collected.
Determine whether each of the following measures would be relevant for the internal business process perspective in the balanced scorecard, and explain your reasoning.
a)Number of phone calls per completed collection
b)Number of repeat clients
c)Cycle time per collection (average time from receiving account to collecting it)
d)Hours of employee training
e)Number of accounts designated as uncollectible after collection efforts
f)Average cost per collection

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The Answer of Bad Debt Collections is in the process of developing a balanced scorecard. Its clients are small local businesses. The company receives a percentage of all bad debts collected.
Determine whether each of the following measures would be relevant for the internal business process perspective in the balanced scorecard, and explain your reasoning.
a)Number of phone calls per completed collection
b)Number of repeat clients
c)Cycle time per collection (average time from receiving account to collecting it)
d)Hours of employee training
e)Number of accounts designated as uncollectible after collection efforts
f)Average cost per collection

Bad Debt Collections Is in the Process of Developing a Balanced