Consider the following activities which could be undertaken by managers at Air Canada. Indicate whether each item is most likely part of: (S)organizational strategies, (P)operating plans, (A)actual operations or (M)measuring, monitoring and motivating. Each numbered item has only one correct response.
____ 1. Comparing actual revenues with budgeted revenues
____ 2. Developing processes for handling customer complaints
____ 3. Handling customer complaints
____ 4. Hosting an annual employee picnic
____ 5. Maintaining high quality customer service
_____ 6. Negotiating contracts with the flight attendant union over the next six months
____ 7. Opening a new route to Philadelphia
____ 8. Providing employees opportunities to buy stock at discounted prices
____ 9. Valuing training for employees to increase organizational competence
____ 10. Reporting periodic financial results

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The Answer of Consider the following activities which could be undertaken by managers at Air Canada. Indicate whether each item is most likely part of: (S)organizational strategies, (P)operating plans, (A)actual operations or (M)measuring, monitoring and motivating. Each numbered item has only one correct response.
____ 1. Comparing actual revenues with budgeted revenues
____ 2. Developing processes for handling customer complaints
____ 3. Handling customer complaints
____ 4. Hosting an annual employee picnic
____ 5. Maintaining high quality customer service
_____ 6. Negotiating contracts with the flight attendant union over the next six months
____ 7. Opening a new route to Philadelphia
____ 8. Providing employees opportunities to buy stock at discounted prices
____ 9. Valuing training for employees to increase organizational competence
____ 10. Reporting periodic financial results

Consider the Following Activities Which Could Be Undertaken by Managers