Which of the following statements is true of responding to social networking problems?
A) Deleting legitimate negative comments indicates that the site contains genuine user content.
B) Responses to problematic content on the organisation's SM site should be defensive.
C) Patronising responses to comments from content contributors can generate a strong backlash.
D) Criticism of products on an SM site cannot be used for product development.
Correct Answer:
Verified
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