The two strength factors that relate to all three competitive forces are ________ and customer loyalty.
A)customer satisfaction
B)switching costs
C)nature of products
D)employee unions

Question

Quizplus · Accepted Answer

Switching costs and customer loyalty can both affect a company's ability to withstand the competitive forces of the market. For example, high switching costs can make it difficult for customers to switch to a competitor, giving the company a competitive advantage. Customer loyalty similarly helps to retain customers in the face of competition. Customer satisfaction and the nature of products may also impact competitive forces, but they are not mentioned as factors that relate to all three forces. Employee unions are not directly related to competitive forces.

The Two Strength Factors That Relate to All Three Competitive