In a "bad news" adjustment letter, there is no sense trying to salvage goodwill; the reader is so angry that he or she will never do business with your company again.

Question

Quizplus · Accepted Answer

While it may be difficult to salvage goodwill in a bad news adjustment letter, it is not impossible. Providing a sincere apology, offering a solution, and expressing a willingness to make things right can help to appease the reader and potentially retain their business in the future.

In a "Bad News" Adjustment Letter, There Is No Sense