What do you call a letter in which you respond to a claim and tell the author how you plan to handle the situation described in the letter?

Name: What do you call a letter in which you respond to a claim and tell the author how you plan to handle the situation described in the letter?
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The Answer of What do you call a letter in which you respond to a claim and tell the author how you plan to handle the situation described in the letter?

What Do You Call a Letter in Which You Respond