Randy Stuart rents storage space to college students who want to go home for the summer,but who do not want to haul all of their property home and then back.The business is profitable during the summer months,but when the storage space is unoccupied,he loses money.What characteristic of service is most likely the source of Stuart's problem?
A) Intangibility
B) Variability
C) Empathy
D) Responsiveness
E) Perishability
Correct Answer:
Verified
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