Because services are inseparable,________.
A) it is difficult to make a prepurchase evaluation of quality
B) it is hard to predict consistency of quality
C) service businesses cannot offer a free trial
D) they are not produced until the time they are consumed
E) All of the above
Correct Answer:
Verified
Q61: Provide examples of core and augmented services
Q62: Customer dissatisfaction may occur due to _.
A)unrealistic
Q63: Companies often develop written quality goals.This step
Q64: A bank closes one of its branch
Q65: A service firm communicating exactly what the
Q67: Service marketers _.
A)can always predict consistency of
Q68: The bank management decided its customers would
Q69: Managers should take note and create strategies
Q70: When communications accurately describe what service quality
Q71: The most important part of the service
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