You are enjoying a piece of carrot cake with raisins and butter cream icing at the end of a delicious meal in an upscale restaurant.As you are about to eat the cake you see a human hair.Suddenly your opinion of the restaurant and your entire meal changes to the point that you say you will never return to this establishment again.How could the critical incident technique assist the restaurant?

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The Answer of You are enjoying a piece of carrot cake with raisins and butter cream icing at the end of a delicious meal in an upscale restaurant.As you are about to eat the cake you see a human hair.Suddenly your opinion of the restaurant and your entire meal changes to the point that you say you will never return to this establishment again.How could the critical incident technique assist the restaurant?

You Are Enjoying a Piece of Carrot Cake with Raisins