Positive norms within groups and teams can be established by doing all of the following EXCEPT:
A) acting as a positive role model.
B) reinforcing and rewarding desired behaviors.
C) encouraging principled dissenters to join the group.
D) selecting members who can and will perform.
E) providing support and training for members.

Question

Quizplus · Accepted Answer

Encouraging principled dissenters to join the group may actually introduce conflict and negative norms if not managed properly. However, acting as a positive role model, reinforcing and rewarding desired behaviors, selecting competent members, and providing support and training are all effective ways to establish positive norms within groups and teams.

Positive Norms Within Groups and Teams Can Be Established by Doing