For lateral communication to be effective,people must be willing to listen to other functions and departments from the perspective of serving their needs as "internal customers."

Question

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Lateral communication involves communication between different functions or departments within an organization. To make this communication effective, there needs to be a willingness to listen to and understand the needs of other departments as internal customers. This helps to build trust and collaboration among different groups, leading to better overall performance and results.

For Lateral Communication to Be Effective,people Must Be Willing to Listen