W. Edwards Deming's 14 points for implementing total quality management include all of the following EXCEPT:
A) learn a new philosophy of quality to improve every system.
B) impose financial controls on production.
C) institute modern on-the-job training.
D) improve supervision to develop inspired leaders.
E) drive out fear and instill learning.

Question

Quizplus · Accepted Answer

W. Edwards Deming's 14 points emphasize the importance of improving processes and systems to achieve total quality management. However, he did not emphasize the need to impose financial controls on production. Instead, Deming emphasized the need to focus on improving overall quality and productivity in a holistic manner, rather than simply trying to reduce costs.

W Edwards Deming's 14 Points for Implementing Total Quality Management