Deming's system of total quality management seems to work well when it is implemented in conjunction with __________ and __________.
A) empowerment; narrow spans of control
B) unity of command; participative management
C) centralized decision making; participative management
D) empowerment; participative management
E) wide spans of control; internal staff units

Question

Quizplus · Accepted Answer

Deming's system of total quality management emphasizes empowerment and participative management. Empowerment allows employees to take ownership of their work and make decisions, while participative management encourages communication and collaboration between employees and management. These two elements working together can lead to a culture of continuous improvement and high-quality outcomes. Narrow or wide spans of control and the presence of internal staff units are not relevant to the success of Deming's system. Unity of command and centralized decision making are antithetical to the principles of empowerment and participative management.

Deming's System of Total Quality Management Seems to Work Well