American Express' emotional awareness training program probably raised overall life insurance sales because sales representatives began to view their jobs from the customer's viewpoint.

Question

Quizplus · Accepted Answer

By providing emotional awareness training, American Express helped sales representatives understand the customer's perspective, needs, and concerns. This would enable them to sell life insurance policies effectively and increase overall sales. Therefore, the statement is true.

American Express' Emotional Awareness Training Program Probably Raised Overall Life