Mary is a new employee in the handbag department of a major department store.She is not entirely sure whether she is to simply stay on the sales floor and sell purses to customers,or if she is to sell the items and then go back into the stockroom to replenish them.Mary is experiencing

Question

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Mary's uncertainty about her role in the department store indicates that she is experiencing role ambiguity. Role ambiguity occurs when an individual is uncertain about what is expected of them in their job or role.

Mary Is a New Employee in the Handbag Department of a Major