Maria is a customer service agent for a large Telecom.During her shift she gets a call from an irate customer who is screaming at her and calling her names.This event would be considered an

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The irate customer is exhibiting a behavior that is directed specifically at Maria, making this an interpersonal stressor. A role stressor refers to issues related to the demands of a particular job or role, a challenge stressor is a stressor that can lead to growth or development, and a life change refers to a major life event that can cause stress (such as a death, divorce, or job loss).

Maria Is a Customer Service Agent for a Large Telecom