The mother of the young man always has such difficulty getting him jeans to wear to elementary school.He needs the husky size and does not want any color EXCEPT the dark blue denim.The mother needs four pair of jeans.She usually purchases them at a major department store located in the mall near her home.She is at the mall today and is disappointed that only one pair in the size she needs is available.The salesclerk says that more should be available soon,but she is not sure exactly when.The day after the purchase,the phone rings in the mother's home.It is the salesclerk from the major department store reporting that three pairs of the husky jeans in the child's size have arrived and she is holding them for the mother.The mother thanks the clerk and asks how she got the mother's phone number."It took me some time",says the clerk,"but I found your receipt from yesterday and looked up your phone number through our computer system." This store has a _________ culture.

Question

Quizplus · Accepted Answer

The store has a service culture, as the salesclerk went out of her way to notify the mother about the arrival of the jeans, demonstrating a focus on customer satisfaction and service.

The Mother of the Young Man Always Has Such Difficulty