Learning organizations use all of the following approaches to acquire knowledge that they can use to change behavior EXCEPT
A)conducting formal retrospective meetings.
B)studying customer habits.
C)benchmarking against best industry practices.
D)acquiring a firm to gain its research and development area.

Question

Quizplus · Accepted Answer

Acquiring a firm to gain its research and development area is a strategy for acquiring technology or expertise, rather than acquiring knowledge for the purpose of changing behavior. The other options (conducting formal retrospective meetings, studying customer habits, and benchmarking against best industry practices) are all methods for acquiring knowledge that can inform behavior change within the organization.

Learning Organizations Use All of the Following Approaches to Acquire