You are a salesperson in a major department store.Though you might not actually believe it,you follow the policy of "the customer is always right" in your daily work at the store.However,since you do not agree with that view,you often experience

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The situation described suggests that the salesperson experiences a conflict between their personal beliefs and the store policy of prioritizing the customer's satisfaction, leading to cognitive dissonance. The salesperson may have to adjust their attitudes or behavior to reduce this discomfort, such as by superficially agreeing with customers while internally disagreeing.

You Are a Salesperson in a Major Department Store