The nurses on the unit have approached the nurse-manager with reports that a physician is abusive and rude in interactions with staff.The nurse-manager says,"Don't take the remarks personally and maybe they will stop." This is an example of which negotiation technique?

Question

Quizplus · Accepted Answer

The nurse-manager is using the smoothing over technique by minimizing and dismissing the concerns of the nurses rather than addressing the issue and taking action. This approach may temporarily alleviate the situation, but it does not effectively address the problem at hand.

The Nurses on the Unit Have Approached the Nurse-Manager with Reports