The client complains that it took the nurse 20 minutes to answer the call light.The nurse says,"We are so busy.A nurse called in sick tonight.None of us has even had supper." What does this response reflect?

Question

Quizplus · Accepted Answer

This response reflects putting the nurse's needs above the client's needs, which is not acceptable in healthcare. The nurse should prioritize the client's needs and address the complaint professionally, without making excuses or blaming external factors.

The Client Complains That It Took the Nurse 20 Minutes