The quality based view

Question

Quizplus · Accepted Answer

The quality based view encompasses all of the given options. It recognizes that high quality pays for itself, as customers are willing to pay a premium for products or services that consistently meet their expectations. It emphasizes the importance of constantly improving systems and processes to ensure that quality is maintained and improved over time. And finally, it focuses on long-run profits, as maintaining high quality can lead to repeat business and positive word-of-mouth recommendations, ultimately contributing to sustained profitability.

The Quality Based View