Trade-offs must be made in and among the prevention,appraisal,internal failure,and external failure costs in order to reduce total costs of quality over time.Over the long-term,what should the targeted level of defective units?

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The targeted level of defective units over the long-term should be zero as it ensures the highest level of quality and customer satisfaction. While it may be tempting to allow for some level of defective units, it ultimately results in increased costs due to customer complaints, returns, and rework. Aiming for zero defects encourages a culture of continuous improvement and drives the organization to constantly strive for better quality.

Trade-Offs Must Be Made in and Among the Prevention,appraisal,internal Failure,and