The time a company spends responding to customer requests which can be reduced by identifying the activities that consume the most resources and making them more efficient,and by identifying non-value-added activities,which the firm can eliminate,is called

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Customer response time refers to the duration a company takes to respond to customer inquiries or requests. By optimizing processes and eliminating non-essential activities, a company can reduce this time, thereby improving customer satisfaction and operational efficiency.

The Time a Company Spends Responding to Customer Requests Which