Which of these is the perspective of the balanced scorecard that uses such measures as customer satisfaction,customer retention,market share,and customer profitability?

Question

Quizplus · Accepted Answer

The customer perspective in the balanced scorecard focuses on measures related to customer satisfaction, retention, market share, and profitability. It aims to capture the organization's success in meeting customer needs and expectations, which is critical to its long-term success. Thus, D is the correct answer.

Which of These Is the Perspective of the Balanced Scorecard