A patient with an overdue account may request that he or she be allowed to make monthly payments instead of putting the account into collection. What should the medical assistant do?

Question

Quizplus · Accepted Answer

It is appropriate for the medical assistant to work with the patient to come up with a payment plan that is agreeable for both parties. This can be done by drawing up a written credit agreement that states the minimum amount due each month. The other options, such as sending the bill to collection or taking the patient to small claims court, should only be considered as a last resort after attempting to work with the patient on a payment plan. Ignoring the request is also not an option as it is important to address overdue accounts.

A Patient with an Overdue Account May Request That He