When a patient does not keep an appointment or call to cancel, what should the medical assistant do?

Question

Quizplus · Accepted Answer

Documenting the missed appointment in the medical record is important for keeping accurate records of the patient's health history and visits. It also helps to track any patterns of noncompliance or missed appointments. Sending a letter instructing the patient to find another physician or doing nothing may not be necessary or productive. Having the physician call the patient may be an option, but it may not always be feasible or practical.

When a Patient Does Not Keep an Appointment or Call