When answering the telephone, what is the best question for the medical assistant to ask to find out a caller's name?

Name: When answering the telephone, what is the best question for the medical assistant to ask to find out a caller's name?
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Question

Quizplus · Accepted Answer

"May I ask who is calling, please?" is a polite way to ask for the caller's name without sounding abrupt or rude. Option A is too direct, option B can be perceived as impolite, and option D is too casual and may not be appropriate in a professional setting.

When Answering the Telephone, What Is the Best Question for the Medical