What is it called when the medical assistant determines which telephone calls will go to the physician?

Question

Quizplus · Accepted Answer

The term used for when a medical assistant determines which phone calls will go to the physician is screening. The other options, tampering and eavesdropping, have negative connotations and are not appropriate for this situation. Policing is not a term commonly used in the medical field for this task.

What Is It Called When the Medical Assistant Determines Which