When making an appointment for a patient in a managed care plan who says that he has a referral from another physician, what should the medical assistant tell the patient?

Question

Quizplus · Accepted Answer

The medical assistant should inform the patient that the office of the referring physician must provide a written or electronic referral form. This is because the referral form is typically generated by the referring physician's office and is necessary for the patient to receive covered services from a specialist or other provider within the managed care plan. The medical assistant should also ensure that the referral form is obtained and on file before the patient's appointment to prevent any delays or rejections of payment for services rendered.

When Making an Appointment for a Patient in a Managed