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When the Medical Assistant Does Not Understand What the Patient

Question 43

Multiple Choice

When the medical assistant does not understand what the patient has said, which of the following would be appropriate to clarify the communication?


A) "Talk slower-I can't understand you."
B) "Run that by me again."
C) "I'm sorry, I did not understand what you just said. Would you please repeat it?"
D) "You are confusing me."

Correct Answer:

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