Whenever she has to spend an hour in heavy traffic on the way to work,Sonya tends to speak rudely to her secretary,slam doors,and yell at clients.Sonya behavior can best be explained by
A) the hindsight bias.
B) outgroup homogeneity.
C) the frustration-aggression principle.
D) implicit associations.

Question

Quizplus · Accepted Answer

Sonya's behavior is a classic example of the frustration-aggression principle, which states that frustration, such as being stuck in traffic, often leads to aggression or hostile behavior towards others. This principle suggests that Sonya's behavior is a result of the frustration she experienced during her commute.

Whenever She Has to Spend an Hour in Heavy Traffic