Connie reluctantly took a part-time job as a waitress,which she was certain she would hate.After giving her a uniform,her boss explained that,no matter what,she needed to be courteous to the customers.When she put on her uniform,she began smiling at and talking politely to the customers (just like her fellow employees).Based on the findings of Zimbardo's prison study,Connie's change in attitude about her job illustrates the impact of

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Connie's change in attitude about her job can be attributed to role playing on attitudes, which was also a finding in Zimbardo's prison study where participants adopted their roles and corresponding attitudes, behaviors, and values.

Connie Reluctantly Took a Part-Time Job as a Waitress,which She