The nurse is conducting an interview with a new client.Which actions indicate that the nurse is implementing effective communication guidelines?
(Select all that apply)
A)Looking directly at the client to ensure good eye contact
B)Managing the conversation to avoid periods of silence
C)Providing personal experiences to help the client focus
D)Sitting in a chair next to the client who is in bed
E)Keeping arms unfolded and in a relaxed position

Question

Quizplus · Accepted Answer

Effective communication guidelines include maintaining good eye contact (A), sitting at the same level as the client to create a non-threatening environment (D), and keeping a relaxed posture, such as keeping arms unfolded (E). Managing the conversation to avoid silence (B) can be intrusive and may not allow the client to think or reflect. Sharing personal experiences (C) can shift the focus from the client to the nurse, which is not conducive to understanding the client's needs or concerns.

The Nurse Is Conducting an Interview with a New Client