A primary goal of Six Sigma is to reduce variables and decrease errors to a level of 3.4 defects per 1 million opportunities. Attaining this goal indicates that the laboratory is addressing factors critical to:

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Six Sigma focuses on reducing variability and errors to improve quality and customer satisfaction. Achieving the goal of 3.4 defects per million opportunities indicates a high level of quality care and customer satisfaction. While compliance with OSHA requirements and attainment of acceptable quality control results are important, they are not the primary goals of Six Sigma. The goal of achieving zero defects in all tests is unrealistic and not practical.

A Primary Goal of Six Sigma Is to Reduce Variables