The primary goal of total quality management is to increase:

Question

Quizplus · Accepted Answer

The primary goal of total quality management is to improve customer satisfaction by producing products and services that meet or exceed customer expectations. While improving worker performance and availability of services are also important goals, they are not the primary focus of total quality management. Electronic transmissions may be a component of implementing total quality management, but they are not the primary goal.

The Primary Goal of Total Quality Management Is to Increase