Phlebotomists are often members of total quality management (TQM) teams but not continuous quality improvement (CQI) teams.

Question

Quizplus · Accepted Answer

This statement is false. Phlebotomists can be members of both TQM and CQI teams in healthcare settings, as both approaches focus on improving the quality of patient care and outcomes. TQM is more focused on corrective actions to prevent errors or defects in processes, while CQI involves continuous monitoring and analysis of processes to identify and address opportunities for improvement. Both approaches involve teams of healthcare professionals working together to achieve common goals.

Phlebotomists Are Often Members of Total Quality Management (TQM) Teams