A patient calls the laboratory to schedule an appointment for a chest x-ray. The phlebotomist should:
A) record the patient's name and phone number.
B) tell the patient to call radiology.
C) put the call on hold and call radiology.
D) give the caller radiology's number and transfer the call.
Correct Answer:
Verified
Q2: All of the following organizations provide a
Q3: Before placing a call on hold, a
Q4: A laboratory that performs highly specialized laboratory
Q5: A competent professional demeanor is shown by:
A)
Q6: The goal of patient-focused care is to:
A)
Q7: All of the following are components of
Q8: When answering the telephone, phlebotomists should state:
A)
Q9: A phlebotomist who takes an examination offered
Q10: When communicating with a patient who is
Q11: The most important characteristic to ensure job
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