The manager of a medical unit regularly reviews the incident reports that result from errors and near misses that occur on the unit. How should the manager best respond to these incident reports?
A) Use them to inform improvements and education on the unit.
B) Use them to identify deficient workers for removal or demotion.
C) Cross-reference them with client satisfaction reports from the unit.
D) Use them to identify individuals who would benefit from probationary measures.

Question

Quizplus · Accepted Answer

Incident reports should be used to identify areas for improvement and education rather than to punish or assign blame to individuals. The manager can use the information to create strategies to prevent similar incidents in the future, such as improving policies and procedures, providing additional training, and conducting root cause analyses. Cross-referencing with client satisfaction reports may also be helpful in identifying areas for improvement, but it should not be the primary focus of incident report reviews. Additionally, using incident reports to identify deficient workers for removal or demotion or to single out individuals for probationary measures is not an appropriate use of this information.

The Manager of a Medical Unit Regularly Reviews the Incident