________ staff the phones, conduct Internet live chats, and respond to e-mail and solve customer or employee problems.
A) Helpdesk analysts
B) Computer support technicians
C) Network administrators
D) Telecommunications technicians

Question

Quizplus · Accepted Answer

Helpdesk analysts are responsible for assisting customers or employees with technical issues, often through phone or online communication. They are trained to troubleshoot problems and provide solutions, making them the most qualified choice for this scenario compared to computer support technicians, network administrators, or telecommunications technicians.

________ Staff the Phones, Conduct Internet Live Chats, and Respond