Karla says,"I'm listening," while staring intently at her computer screen rather than looking at the client in her office.What function is Karla's nonverbal communication serving?
A) To repeat
B) To complement
C) To substitute
D) To contradict

Question

Quizplus · Accepted Answer

Karla's nonverbal communication contradicts her verbal message. By saying "I'm listening" but not making eye contact or giving her full attention to the client, her actions suggest she may not be fully engaged, thus contradicting her verbal statement.

Karla Says,"I'm Listening," While Staring Intently at Her Computer Screen