Sesika is a new customer service agent at a leading computer service center.She usually spends a lot of time on her calls,trying to resolve the issues of every customer.During the course of a call with a customer,a technical snag caused disturbances in her audio device;thus,making it difficult for the customer to respond to her queries.The issue however remained unresolved.Which of the following is a primary reason for the non-resolution in this case?
A)The length of the call
B)The noise during the call
C)The inexperience of the customer service agent
D)The customer at the call

Question

Quizplus · Accepted Answer

The technical snag in Sesika's audio device caused disturbances and noise during the call, making it difficult for the customer to respond. This is the primary reason for the non-resolution of the issue, as it prevented effective communication between Sesika and the customer. The length of the call, the experience of the agent, and the customer at the call are secondary factors that may have contributed to the problem, but the technical issue with the audio device is the main issue.

Sesika Is a New Customer Service Agent at a Leading