Sally is an account representative for an office supply corporation who frequently provides demonstrations to business professionals. When a prospect complains about the company's fax machine, Sally should view the situation as an opportunity to _____.

Question

Quizplus · Accepted Answer

When a prospect raises a complaint about a product, it is an opportunity to address their concerns and provide solutions. Sally should extend the presentation and answer any questions the prospect may have about the fax machine. This will show the prospect that the company values their feedback and is committed to providing quality customer service. It may also give Sally the opportunity to upsell or propose alternative purchases, but her primary focus should be on addressing the prospect's concerns.

Sally Is an Account Representative for an Office Supply Corporation