Marriott has a policy of allowing employees at its hotels to immediately respond to customer problems without having to obtain prior approvals from senior managers. This policy is best described as ______.
A) free-rein leadership
B) employee responsibility
C) autocratic leadership
D) employee empowerment

Question

Quizplus · Accepted Answer

The policy of Marriott, which allows employees to immediately respond to customer problems without seeking prior approval from higher authorities, is an example of employee empowerment. This policy gives employees the responsibility to solve problems in real-time, which is a characteristic of an empowered workforce.

Marriott Has a Policy of Allowing Employees at Its Hotels