Ana has the habit of getting involved with the information the speaker is trying to convey and always empathizes with the speaker. Which of the following listening behaviours has Ana developed?
A) active listening
B) polite listening
C) offensive listening
D) defensive listening

Question

Quizplus · Accepted Answer

Ana has developed the listening behavior of active listening, as she pays attention to the information being conveyed and empathizes with the speaker. Active listening involves fully engaging with the speaker and showing interest and empathy towards their message. Polite listening also involves showing interest in the speaker, but it is not as focused and involved as active listening. Offensive and defensive listening, on the other hand, are negative listening behaviors that involve either attacking the speaker or mentally protecting oneself from their message.

Ana Has the Habit of Getting Involved with the Information