Two weeks ago,the Bluefield Home Supplies instituted a change in procedure in an attempt to improve customer satisfaction.Under the new procedure,the production foreperson is supposed to notify both the sales and shipping department when an order is scheduled for production,and also when production has been completed.Dan Dyo is in charge of the third shift,and resents this new regulation as just an additional,unnecessary imposition of paperwork on his already overloaded job.Even though he tries to keep the new procedures in mind along with the numerous other things that he must track in his job,Dan has frequently forgotten to send the appropriate notifications when an order is scheduled for production.This has led to significant feelings of stress and frustration for Dan.Dan's unintentional forgetting is most likely an example of ____ as a source of resistance to change.

Question

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Dan's forgetting to send the appropriate notifications despite his efforts to keep the new procedures in mind suggests that his resistance to the change is due to his perceptions. It is likely that he sees the new regulation as an unnecessary imposition and as a result, he is unintentionally forgetting to comply with it.

Two Weeks Ago,the Bluefield Home Supplies Instituted a Change in Procedure