In the Teams Competency: "IBM's Cross-Team Workouts," when issues cannot be resolved at one level,the managers who chaired that level of the cross-team workout session:
A) attend the session at the next higher level
B) are sent to a lower level
C) chair the session at the next higher level
D) stop attending sessions until the conflict is resolved

Question

Quizplus · Accepted Answer

When issues cannot be resolved at one level, the managers who chaired that level should attend the session at the next higher level to continue working towards a resolution. This allows for a higher level of authority and perspective to be brought in to address the issue.

In the Teams Competency: "IBM's Cross-Team Workouts," When Issues Cannot